LSB’s Online Security Measures
Security is our top priority. We have equipped our internet banking service with the highest level of security technology and we follow the most conservative practices to ensure that our customers are fully protected against third party fraud;
- You are uniquely identified by your username and internet banking password every time you bank online. Please do not share your username or password with anyone.
- Your financial information is protected by a strong encryption algorithm. We recommend that you use a web browser that supports 128-bit encryption to safely access our e-banking web site.
- To protect your accounts from unauthorized access, our systems are designed to automatically terminate a secure online session if extended inactivity is detected. If your session terminates, you will have to login again to continue your activities.
- After five consecutive incorrect password attempts, the system will immediately disable your online access and you will need to contact your branch to re-establish access.
- When you login successfully, your web browser will establish a secure SSL (Secure Sockets Layer) connection between your computer and our web server. This will allow you to communicate with us privately and to conduct online transactions safely. To make sure your browser has established a secure connection, look for a security symbol located at the bottom left or right hand corner of your browser. You may also check the address bar of your browser. If the web site address starts with "https://" rather than the standard "http://", then the session is secured.
- Immediately contact your branch once you know or suspect that your password has become known to someone else, or if there has been suspicious activity in your account that you did not authorize.
- Create a strong and complex password, do not share and change it frequently. Our system will periodically request to change your password.
- All USBs and other devices should be scanned before they are connected to your computer/network.
- Create a dedicated email account for your banking operations and do not share it on social networking sites. In addition to that, this account should not be mentioned on your business card.
- Avoid connecting to the E-Banking service from a public computer (Example: café, airline lounge).
- When conducting online transactions through our e-Banking service make sure that you go through www.lebaneseswissbank.com and not through any link received via email.
- Protect your computers with original anti-virus as well as firewall software and update it regularly.
- Always keep your computer’s operating system up to date.
- If you receive any suspicious emails claiming to be from LSB, do not open them and contact us immediately.
- Always ensure through a phone call with LSB when you transfer electronic transfer orders.
- Mind e-mails with suspicious attachments such as: exe, cox com, dll, scr, pif, shs, dif, vbs, bat, as they may contain harmful programs and viruses.
- Update your browsers on all devices, including mobile devices, regularly.
- Be aware e-mails in which the sender requests an immediate execution of a financial transfer (Real Time Transfer).
Recognizing fraudulent communication
- Please be aware that LSB will not request personal information from customers directly or through a hyperlink included in an email or redirect the customer to a specified site.
- The bank will never send emails asking customers to verify or update personal or account information.
- LSB emails sent to customers will always be personalized emails identifying the sender of the email as a legitimate LSB employee and identifying the receiver as a LSB customer.
- To report any suspicious emails or fake websites masquerading as representatives of LSB, please do not hesitate to contact us immediately at our branches.
In addition to that, kindly check the related part of the Cybercrime Prevention Guide issued by the Internal Security Forces (ISF) in collaboration with Banque Du Liban (BDL), Special Investigation Commission (SIC) and the Association of Banks in Lebanon (ABL).